We do our best at Glassesshop.com to ensure that all frames and lenses are produced to perfection and the prescription as well as specific needs that our customers request. We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one time, no questions asked easy return. For specific details, please refer to the following Return Policy.

30-Day Exchange & Return:

If you aren’t totally satisfied with your purchase, or made a mistake during the order, please contact our customer service team within 30 days after receiving the products, we’ll provide free exchange (only shipping fees will apply) or a 50% refund. Each order is eligible for a one-time exchange/return. For exchanges or orders placed with store credits, there is no second time return.

30-Day Warranty:

You have 30 days from the date you receive the glasses to contact us for a return, covering any possible defect in materials and workmanship, we will remake new glasses for you at no additional charge or issue a full refund after the issue is confirmed.

Note: This warranty does not cover damage caused by accidents, negligence, or improper care.

365-Day Frame Guarantee:

Our 365-Day Frame Guarantee means Customers are eligible for a one-time frame replacement within 365 days. A replacement frame will only be issued if there are clear defects in material and workmanship.

A.WITHIN 30 DAYS

GlassesShop.com may ship a new frame at no additional charge.

B. After 30 DAYS to 365 DAYS

GlassesShop.com may ship a new frame charging customers 50% of the frame plus shipping fees.

HOW TO RETURN YOUR GLASSES:

1. Contact our Customer Service Department at service@glassesshop.com to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses.
3. We recommend shipping your return by a traceable method. (GlassesShop.com is not responsible for shipping damages or lost shipments.)
4. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Questions? Concerns? Email us at service@glassesshop.com or call our Customer Service Department at Toll Free 1-855-202-0123 or contact us via live chat. Our hours are 9:00 AM to 5:00 PM Mon to Fri. (EST)

Frequently Asked Questions